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Refunds day
Dec. 1st, 2007 03:55 pmWell, I decided to ask the artist to send me a refund and I'd send her back the guardian dragon. I just don't want it. I could try and repair it, but it would never be the same, and I'd always know it was broken. It's a piece I got to be symbolic, and being symbolically broken isn't good! Just having it here in that condition is kind of distressing, honestly.
And while I was at it, I've asked for a refund on my lightsaber. I can hear most of you going "Lightsaber? What lightsaber?" Well, this lightsaber. Notice the date on that post. I ordered said saber only a few days later. Paid half my money, got put on a long but not impossible waiting list. I expected to wait months. I looked at the fifty or so people in front of me, I noticed that most had 1-2 days work time listed by their projects. I figured there would be days of down time too, heaven knows I do that, and so I thought maybe six months, maybe nine, a year tops....
Yeah, no. It's been a year and then some, and I'm only just barely halfway up the list. The maybe six months worth of list has taken well over a year to get halfway through. I really do not want to wait another whole year for this thing. Meh.
So, refund request. Heaven knows if I'll get it. Heaven knows if I'll get refunded on my dragon either, but I can hope.
Curse business people who can't run a business!!!!!!! It's great that you want to make money with your art, I totally understand! And I know that things go wrong, and stuff happens, and it doesn't all work out as planned, but if you're shipping something, and you've broken pretty much every shipment ever, and then somebody is concerned, and you assure them that you're changing your methods and it will be fine, and then you don't change your methods and send it the same old way, well... not good business! And when you take enough pre-orders for something to make up THREE YEARS worth of waiting list (there are at least as many people after me as before me on the list) that's not good business either! You cut yourself off before you get that far into the hole, or else you give people realistic wait time estimates!
Though if I do get a refund without complaint, then both of these people will have done the right thing, and I'd happily endorse them as people to go to. We're human beings, we people who sell art. We make up. It's making the mistakes right when asked to that makes the difference. A good business isn't one that never screws up, that's not even possible. A good business is one that tries their best to fix it when they screw up.
So I guess we'll see...
And while I was at it, I've asked for a refund on my lightsaber. I can hear most of you going "Lightsaber? What lightsaber?" Well, this lightsaber. Notice the date on that post. I ordered said saber only a few days later. Paid half my money, got put on a long but not impossible waiting list. I expected to wait months. I looked at the fifty or so people in front of me, I noticed that most had 1-2 days work time listed by their projects. I figured there would be days of down time too, heaven knows I do that, and so I thought maybe six months, maybe nine, a year tops....
Yeah, no. It's been a year and then some, and I'm only just barely halfway up the list. The maybe six months worth of list has taken well over a year to get halfway through. I really do not want to wait another whole year for this thing. Meh.
So, refund request. Heaven knows if I'll get it. Heaven knows if I'll get refunded on my dragon either, but I can hope.
Curse business people who can't run a business!!!!!!! It's great that you want to make money with your art, I totally understand! And I know that things go wrong, and stuff happens, and it doesn't all work out as planned, but if you're shipping something, and you've broken pretty much every shipment ever, and then somebody is concerned, and you assure them that you're changing your methods and it will be fine, and then you don't change your methods and send it the same old way, well... not good business! And when you take enough pre-orders for something to make up THREE YEARS worth of waiting list (there are at least as many people after me as before me on the list) that's not good business either! You cut yourself off before you get that far into the hole, or else you give people realistic wait time estimates!
Though if I do get a refund without complaint, then both of these people will have done the right thing, and I'd happily endorse them as people to go to. We're human beings, we people who sell art. We make up. It's making the mistakes right when asked to that makes the difference. A good business isn't one that never screws up, that's not even possible. A good business is one that tries their best to fix it when they screw up.
So I guess we'll see...
