Strikeout issues

[bladespark]

Here is a very thorough, very sane, very aware description of exactly what LJ is doing wrong. And what they aren't doing wrong as well. It covers how LJ is not violating our freedom of speech (they aren't!) and how the artists in question did in fact do something rather stupid, which should probably be mentioned, but then covers in dept exactly what LJ is doing that's a screw up.

If you really are too lazy to click and read, I'll sum it up: "Bad customer service."

The arbitrary banning of accounts without warning, without possability of appeal, and without any clear violation of TOS or rules is not good customer service. People pay lj, and people also provide lj with all of the content that attracts advertisers and other paid members. Thus, ticking off said paid customers and content providers is just not good business. It's legal, sure, but it's still a bad idea.

Comments

[sparkindarkness.livejournal.com]

Aye, that sums it up completely - horrendous customer service

In fact, looking at this http://community.livejournal.com/innocence_jihad/166634.html little bit of contempt I was stunned - that's a whole new level of bad customer service

To refuse to communicate with people about the problem then to go MOCK them?

[bladespark.livejournal.com]

Oh wow. LJ descends to whole new levels of suckyness!

[sparkindarkness.livejournal.com]

yep, a specil prise is dealt out

[svashtar.livejournal.com]

Oh noes! Teh LJ drama again.